Antidrift Delivery Policy

At Antidrift, we are pleased to offer a variety of delivery options to cater to your needs, whether you’re in the UK or ordering from overseas. Here’s an overview of the delivery services we provide:

Free UK Delivery

We proudly offer free UK standard delivery. Please note that delivery times will vary depending on your location and we reserve the right to change our couriers without prior notice..

UK Delivery Options

1. Free Standard Delivery

• Delivery Time: 3–5 working days (up to 10 during busy periods)
• Carrier: Royal Mail or DPD
• Details: Deliveries take place between 8am and 8pm, Monday to Saturday. A signature may be required for most deliveries.

2. UK Express Delivery

• Cost: £5.00
• Delivery Time: Typically within 2 working days (maximum 3 days)
• Carrier: Royal Mail or DPD
• Details: Available for UK mainland addresses only. A signature is required for deliveries.

3. UK Next Day Delivery

• Cost: £7.50
• Delivery Time: Next working day (for orders placed before 2.30pm, Monday-Friday)
• Carrier: DPD
• Details: Available for UK mainland addresses only. You will receive tracking updates via email and SMS. Signatures are required, and you can leave delivery instructions or redirect to a local pick-up location

4. UK Saturday / Sunday Delivery

• Cost: £17.50
• Delivery Time: The following Saturday or Sunday (for orders placed before 2.30pm, Monday-Friday)
• Carrier: DPD
• Details: Available for UK mainland addresses only. Delivery updates will be provided via email and SMS. A signature is required, and you can provide special delivery instructions or redirect to a local pick-up location.

International Delivery

We deliver internationally to selected locations. Please be aware of the following:

• Import Duties and Taxes: Our products are sold on a DDU (Delivery Duty Unpaid) basis, meaning import duties and taxes may apply depending on your country’s regulations. You are responsible for covering these additional costs. We recommend checking with your local customs office before placing your order.
• Delivery Times: International deliveries may take up to 21 working days, though this can vary based on local customs processes.
• Product Restrictions: Due to local regulations, some products may be restricted from international shipping.

If you have any queries regarding your delivery, please feel free to contact us at help@antidrift.co.uk. We aim to provide you with the best possible delivery experience, no matter where you are in the world.

Antidrift Returns Policy

At Antidrift, we take pride in designing handmade, made-to-order products that meet your expectations. Due to the bespoke nature of our items, we ask you to carefully review the following returns policy to ensure compliance with UK consumer law:

• Returns Timeframe: We accept returns within 14 days from the date of delivery, in compliance with the Consumer Contracts Regulations. However, please note that custom or made-to-order items may not qualify for a refund unless faulty or not as described.
• Condition of Returns: If you are returning an item, please ensure it is in its original, saleable condition, with all labels attached and in its original packaging. If goods are returned in an unsaleable condition (e.g., with signs of wear, damage, or missing tags), we reserve the right to refuse the return.
• Exceptions: Unfortunately, due to the made-to-order nature of our products, we do not offer refunds or exchanges for a change of mind. Custom-made items are exempt from standard return policies unless they are defective or not as described.
• Faulty Items: If you believe your item is faulty or has arrived damaged, please contact us at returns@antidrift.co.uk before returning the product, so we can assess the situation and arrange for a suitable resolution. Faulty items can be returned for a full refund or replacement.
• How to Return Items: Complete the returns form included with your order and securely package the product. Please ensure you obtain proof of postage and use adequate insurance when returning items.
• International Orders: We currently do not offer exchanges on international orders. If you need to return an faulty item, we recommend returning it for a refund and placing a new order for the correct product.

For further information, feel free to contact our team at returns@antidrift.co.uk.